If you are watching on your computer:
- Try clearing your browser's cache and restarting it. Please also make sure you are using the latest, up to date version of your browser.
- Make sure you're on a fast, reliable internet connection. When a video plays in lower than expected quality, it’s likely because your Internet speed (bandwidth) or computer processing speed cannot support higher quality playback
- If you can, try switching to a different internet or data connection. Or even resetting the wifi from your router.
- Try browsing in an Incognito or private browsing window. This will disable your extensions and clear your cache and cookies, which often improves performance.
- If you have any internet filtering devices for your home (such as Disney Circle or Net Nanny), please turn these off as they can interfere with video playback or connectivity. Once done, close and re-open your browser and try visiting our website again.
- If you have any other devices to try, sometimes that makes a difference.
Apps: iOS (iPhone & iPad) or Android
- Logout of the app and log back in.
- Close the app, and turn off the Wi-Fi on your device. Turn Wi-Fi back on and open the app.
- Restart your device and open the app.
- Check if there is an update for the app.
- Try uninstalling the app entirely and downloading it again.
You can always email help@brilliantperspectives.com to report a bug or get help with troubleshooting, but be aware we may need to ask you to recreate the issue and show us what you see!