The following policy details apply to Brilliant TV & Brilliant Life (formerly BTV Premium) memberships. If you need help with an order from our store see our Return & Exchange policy.
- Refer to your welcome email for the terms of your specific payment plan.
- Payments are monthly and will happen automatically on the same day of the month you signed up.
- If you are unable to make a payment or need to update your payment info, please contact us at firstname.lastname@example.org to arrange assistance.
- Please be aware that your access to community resources may be suspended if there is a problem with payment.
- If we are unable to reach you to resolve outstanding payments, we may cancel membership and access to Brilliant TV. No refund for completed payments will be available.
- If you decide any of our memberships are not for you, you have 30 days to cancel for a refund.
- Monthly membership can be cancelled at any time. Please contact our team directly at email@example.com to cancel or for information on your membership status.
- To ensure that you have a wonderful experience with your membership, please reach out to us directly with any issues regarding billing or membership access.