BrilliantPlus

Help with becoming a member

• How do I gift a subscription?
• Is subscribing secure?
• When do I get charged each month for a subscription?
• My payment failed. What do I do now?
• I signed up, but I can't sign in.
• Why wasn't I charged in USD?

Manage your Brilliant Membership

• How do I sign in to my membership?
• Why am I being asked to upgrade my account?
• How do I reset my password?
• How do I change my membership?
• How do I update my credit or debit card?
• How do I change my email preferences?

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Help with our Brilliant App

• I'm having trouble with the mobile app
• How do I log Into the mobile app?
• Can I watch videos on my mobile device with my screen off?
• My video is skipping or lagging
• I can no longer access the Apple TV app.

Navigating Brilliant Plus (formerly Brilliant TV)

• How do I adjust the volume of the video or audio?
• How do I watch videos in order?
• How do I add a profile picture to my account?
• Can I access Brilliant Plus videos on my TV?